Every MSP loves a new customer. But few MSPs handle losing one with the same maturity. And that’s a problem—because one of the most defining moments in your company’s reputation isn’t how you win a client, but how you let one go. Here’s the truth every MSP leader eventually learns: You should hate losing a customer. But when it happens, your offboarding experience must be exceptional. Better, even, than your onboarding. Most MSPs get this backwards. They treat offboarding lik
